Our commitment to you

At Anointed Angels, we believe in transparent, compassionate, and dignified care. Learn more about the policies and procedures that guide our services and ensure the highest standards for every client we serve.

Client Information & Policies

Clear expectations help create a safe, respectful, and dependable private-care relationship for every client and family we serve.

Important Service Information

Anointed Angels LLC currently provides owner-operated, private-pay, non-medical personal assistance and daily living support. Services are personally provided by Rosalie Davis and are subject to availability, safety considerations, the client’s needs, and a signed service agreement.

Anointed Angels LLC is pursuing applicable North Carolina licensing and provider-enrollment requirements for possible future expansion. The company is not currently approved to bill Medicare, Medicaid, Veterans Affairs programs, waiver programs, private insurance, or other third-party payers. All current services remain private pay unless written notice states otherwise.

Current services do not include skilled nursing, medical assessments, medication administration, injections, wound care, therapy, medical treatment, or emergency medical services. Call 911 in an emergency.

Private-Pay & Payment Policy

Clients or their responsible parties are financially responsible for all services authorized in the signed service agreement.

  • Rates, minimum visit requirements, deposits, payment dates, and accepted payment methods are confirmed in writing before services begin.
  • An invoice or payment record will describe the dates and services billed.
  • Services may be paused or discontinued when an account is overdue, subject to the service agreement and reasonable notice when possible.
  • No insurance, government benefit, waiver, or third-party reimbursement is promised or guaranteed.

Cancellation & Scheduling

Clients should provide the notice stated in their service agreement when canceling or changing a scheduled visit.

  • Late cancellations and missed visits may be charged according to the signed rate agreement.
  • Arrival times may be affected by emergencies, severe weather, traffic, illness, or unsafe conditions.
  • Services are not confirmed until Anointed Angels LLC provides confirmation.
  • Ongoing schedules may be adjusted by mutual written agreement.

Service Limitations

Anointed Angels LLC provides non-medical assistance only. Rosalie may decline any task that is unsafe, unlawful, outside the agreed service plan, or beyond the current scope of services.

Services do not include:

  • Skilled nursing, diagnosis, treatment, therapy, or clinical assessments
  • Medication administration, injections, wound care, or sterile procedures
  • Heavy lifting, unsafe transfers, hazardous cleaning, repairs, or yard work
  • Financial management, legal decision-making, or control of a client’s money
  • Continuous emergency monitoring or guaranteed 24-hour coverage

Emergency Policy

Anointed Angels LLC is not an emergency response or medical service.

  • For a life-threatening emergency, call 911 immediately.
  • Rosalie may contact 911, the designated emergency contact, and company management when an urgent condition is observed.
  • Clients must provide current emergency contacts, medical alerts, and access instructions.
  • Website forms, email, and voicemail must not be used for emergencies.

Privacy Statement

Personal information is collected only for legitimate service, safety, scheduling, payment, communication, and legal purposes.

  • Information is shared only with authorized persons, service providers, or agencies when permitted or required by law.
  • Clients should not submit medical records, Social Security numbers, banking details, or other highly sensitive information through the general website form.
  • Website communications are not guaranteed to be secure medical communications.

Transportation & Errands

Transportation and errands must be authorized in advance and included in the written service agreement.

  • Availability depends on the client’s mobility needs, vehicle arrangements, insurance requirements, distance, weather, and safety.
  • Clients provide funds for purchases; receipts are returned when reasonably available.
  • Rosalie will not transport unauthorized passengers, perform unsafe lifting, or travel to unapproved destinations.
  • Mileage or transportation charges, when applicable, are disclosed in writing.
  • Client Rights
  • To be treated with dignity, respect, patience, and consideration
  • To participate in decisions about requested services
  • To receive written information about rates and approved services
  • To have personal information handled responsibly
  • To voice concerns without retaliation
  • To refuse a service or request a change
  • To be free from abuse, neglect, exploitation, discrimination, and harassment

Client Responsibilities

  • Provide accurate information and promptly report changes
  • Maintain a reasonably safe, smoke-free work area during visits
  • Secure pets when requested and disclose household hazards
  • Provide required supplies and properly functioning equipment
  • Treat Rosalie respectfully and avoid requests for unauthorized services
  • Follow payment, scheduling, cancellation, and transportation agreements
  • Keep emergency and responsible-party information current

Complaint Procedure

Questions and concerns are welcomed and will be reviewed respectfully.

  1. Contact Rosalie Davis by telephone or email and describe the concern.
  2. Include the client’s name, date, what occurred, and the requested follow-up.
  3. Anointed Angels LLC will document and review the concern and respond as promptly as reasonably possible.
  4. There will be no retaliation for making a good-faith complaint.

Nondiscrimination Statement

Anointed Angels LLC is committed to respectful service and does not unlawfully discriminate in the provision of services or business practices. Decisions may be based on safety, scope of service, location, scheduling, availability, ability to meet the requested needs, and other legitimate business considerations.

Website Disclaimer

Information on this website is provided for general informational purposes only. It is not medical advice, diagnosis, treatment, legal advice, a guarantee of services, or a promise of third-party payment. Services are offered only after review, acceptance, and execution of a written service agreement.

References to Rosalie Davis’s Certified Nursing Assistant background describe her individual experience and credential. They do not mean that Anointed Angels LLC is currently a licensed home care agency, home health agency, medical practice, or approved provider for Medicare, Medicaid, VA programs, waiver programs, insurance plans, or other third-party payers.

These website policies may be updated as the company’s licensing, enrollment, services, and business practices change. The signed client agreement controls if it differs from general website information.

 

Current Payment Status: Private pay only.

Current Service Status: Owner-operated, non-medical personal assistance and daily living support.

Future Expansion: Licensing and third-party provider enrollment are being pursued, but no approval or coverage should be assumed until confirmed in writing.

Questions About Our Policies?

Rosalie Davis, Owner
Anointed Angels LLC
Phone: (910) 922-1463
Email: anointedangels25@gmail.com

For emergencies, call 911. Do not use email or the website contact form for urgent medical needs.